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FAQ

Hey KJ, I have some questions...

Where do you find your materials? 

All over the world. Our gemstones come from mainly either China or India and our vintage elements are sourced from all over the world and country. Jenny works with specific antique dealers to source premium vintage elements that she loves to use such as vintage brass chain and rhinestone components. 

I really love a one-of-a-kind piece but it's already sold. Is it really one-of-a-kind? Can you make another? 

All of our items that are marked as "one-of-a-kind" are truly one-of-a-kind, which is a large part of what makes them so special.  A piece like this will belong to one owner and one owner only.  That said, on occasion we are able to source very similar-looking components and are able to make an almost identical replica if requested. Please email us at orders@koltonj.com to inquire about this. 

What's the skinny on this limited edition business? Are you going to sell out of these items soon?

All of our items are either limited edition or one-of-a-kind due to the nature of the materials used. In many instances, there is a finite amount of one pt all of the components of a piece because it is vintage. When an item is marked "limited edition" that means that there is anywhere from 5-150 units available. 

What's your return policy?

Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the jewelry, however representations may vary depending on your specific browser and computer monitor. With natural stones and pearls, size and color may vary. If sizing varies greatly with natural stones, slight alterations may be made to the piece to ensure proper fit and length. We hope that you love your KOLTON.J jewelry, but should you decide to return an item purchased online, we offer merchandise credit towards a future purchase of KOLTON.J jewelry or exchange within 14 days of sale. The items for credit/exchange must be unused and in the original condition. NO EXCHANGE OR CREDIT APPLIES TO ANY CUSTOMIZED PIECES, CUSTOM ORDERS, OR SALES ITEMS AND ARE CONSIDERED FINAL SALE.

So let's say I have a wedding coming up...Are you able to make pieces for my wedding?

Yes! We would love to! Please email us at orders@koltonj.com to learn more and get started! 

When do you post new pieces to the site?

Daily and weekly. We post them as soon as they are out of production. 

How many designers do you have over there?

One: Jenny. 

If I'm wearing KJ, do you like receiving pictures of the pieces being worn?

YES! Please email your gorgeous pics to info@koltonj.com. We will post them on our social media platforms:)